Returns & Exchanges
All orders are non-refundable. Eligible non-personalized storefront items may be exchanged within 14 days of delivery if they are unworn, unwashed, and in their original condition. Customers are responsible for return shipping. If an item is defective or incorrect because of a KRÜKD SMYLZ error, contact us so we can make it right.
Personalized & Custom Orders
Personalized and custom items are final sale and are not eligible for refunds or exchanges unless the item is defective or KRÜKD SMYLZ made an error. Customers must own, license, or otherwise have permission to use every image, logo, name, and design they submit.
Artwork Approval
Custom orders receive an artwork mockup for review before printing. Printing begins only after the customer approves the mockup. The customer is responsible for checking spelling, colors, placement, sizing, and artwork details before approval. Approved artwork cannot be changed after production begins.
Cancellations & Production
All orders are made to order, which is why the cancellation period is limited. Cancellation requests must be made within 4 hours of placing the order and before production begins. Standard production time is 3–5 business days. Larger or custom orders may require additional time; an updated turnaround estimate will be provided when applicable.
Shipping & Local Meetup
Shipping is available within the United States and is calculated for each order using USPS rates. Customers are responsible for return shipping on eligible exchanges. Free local meetup is available at an agreed location, which may vary by order.